Team Support

Whether it’s setting up a brand new team for success or troubleshooting a team that’s struggling and under-performing, we can help make all your teams high performers.

We customize our services for the unique needs of your teams. As consultants, we listen and assess the underlying need, then offer the most practical approach to build competence in your team while we solve the issue or achieve the goal.

We are often brought in to consult with teams who are struggling with things like:

  • Solving a complex problem
  • Resolving a team conflict
  • Making a high-stakes decision with complex or conflicting stakeholder needs
  • Successfully managing change thru an organization restructuring or process improvement effort

We coach and train critical skills for team success like:

  • Launching new teams with all the key sponsorship, agreements, and process in place
  • Strategic planning to establish priorities and clear shared goals
  • Holding team meetings that get results, while including healthy discussion and disagreement
  • Resolving differences in a way that creates a better outcome
  • Building quick, solid agreements that don’t unravel later
  • Gaining key stakeholder buy-in to assure implementation support
  • Resolving divergent stakeholder needs or interdepartmental conflict
  • Identifying critical path deliverables; overcoming priority conflicts
  • Exchanging feedback in ways that strengthen relationships
  • Collaborative problem-solving; gaining buy-in on root cause of problem before seeking solutions
  • Capturing lessons learned from a completed project to inform even better performance next time

We also offer the following training sessions in key areas where teams need competency. Our expert trainers deliver engaging, highly interactive, experiential training that focuses on action learning–bring real work with you and learn while you get things done.

Case Study: The Critical Meeting
Case Study: The Leadership Team
Case Study: Small Business Big Pain


Create or update your organization’s strategic plan while you all learn core concepts in the strategic planning process. Ideal for intact teams and small organizations.

Learn all the building blocks of strategic planning and how they fit together to define and inform the focus of your work. A practical workshop that includes templates for team to create strategic plan components during the session.

Learning Objectives

By the end of this workshop, participants will understand the following:

  • Mission and vision statements
    • The difference between mission and vision
    • How to write mission and vision statements that really inspire and inform right action
  • Values
    • The purpose they serve in defining an organization’s direction
    • How teams can benefit from having values or guiding principles
  • Strategy
    • What “strategy” is
    • How to set it for short-term and long-term windows
    • Understanding terms used in strategic planning (e.g., strategies, initiatives, objectives, goals, tactics, etc)
  • From strategic plan to operating plan
    • Creating projects that support strategic initiatives
    • Creating effective action plans for teams and individuals

Course Length: ½ day or 1 day course provides basic concept overview and/or work on key areas of strategic plan. Multi-day session allows learning and creating full strategic plan. Recommended for intact teams.


Do decisions you make depend on the input or buy-in of others? Do you or your team find decisions unraveling because you overlooked getting buy-in from someone important, like a senior leader or key resource? Learn how to masterfully gather all the input and buy-in you need to get agreements that last. Bring a real project or decision to class; we’ll plan ahead or diagnose what went wrong and how to best fix it.

Increase the success of your leaders and teams in meeting deadlines, controlling costs and implementing change through effective stakeholder engagement.

Learning Objectives

During this action learning session, participants create a stakeholder management plan to do the following:

  • Identify all types of stakeholders important to the success of your project or decision
  • Make the best use of time by matching engagement strategy with level of stakeholder importance
  • Leverage stakeholder interests, wins and concerns to strengthen your project or decision
  • Surface potential resistance or concerns and manage effectively
  • Influence stakeholders to support your project or decision
  • Organize and track your stakeholder management plan

Course Length: Can be ½ or full day. Ideal for intact teams.


Tired of not getting anything accomplished in your meetings? Wish all the leaders in your organization knew how to run better meetings to get things done faster? Want better results from your team? Learn the most important tools for planning and running efficient, focused meetings that get business results. Bring topics for an upcoming meeting and design the agenda in class. Bring an intact team to class and learn these tools as we conduct your team meeting.

Learn how to design and run your meetings to take less time and get more done.

Learning Objectives

During this highly interactive session, participants learn the following:

  • One simple, effective way to focus any meeting to get results
  • A three-stage frame you can use on the fly to organize meeting process
  • Three most important steps to building an agreement that won’t unravel later
  • How to keep meetings on track
  • How to manage the unexpected (e.g., difficult participants, hidden agendas, rat holes and tangents)

Course Length: 1-day. Ideal for intact teams.


Success Stories…

“I have known and worked with Jane for more than 10 years. Her abilities as a facilitator put her at the top of my list when I think about putting a new team together or helping an existing team improve performance. I have found her ability to work with me to plan a team event simply outstanding. With her deep experience, she quickly can see what is going on with a group, diagnose hazards, and recommend a course of action. I have observed Jane in action with difficult players her patience and analytic ability has proven very effective at helping to generate real progress and solutions. When working with Jane, I have complete confidence that the situation is under control and heading for a positive outcome.”

“The work Jane has done in training and assisting my team and I in delivering more interactive presentations/training simply make us better at our jobs. When you have a group of highly technical folks who can provide tons of data, presentations/training can become rather dry for portions of the audience. Jane is very effective at helping technical people become much better at interacting with the audience to ensure the desired learning is taking place. She listens very well and then provides relevant ideas and guidance on what will make presentations/training more useful for the recipients; which is the whole idea in the first place. People’s time is becoming more and more precious so every minute you get with them needs to be maximized. No more “death by PowerPoint” once you’ve worked with Jane Cavanaugh!”

“Susannah is an inspirational leader. She is an extraordinary teacher and knows how to bring out the best in other people. As a Coach she seeks to understand, challenges others and holds people accountable. Her classroom facilitation skills are outstanding. I highly recommend Susannah as a coach and facilitator. ”

“When we began planning an extremely important meeting with top customers that had visibility all the way up to our Senior VPs and CEO, the first person I thought of bringing in to facilitate was Jane. I know from past experience, Jane sets leaders up for success through planning and preparation. Because of the time she spent up-front planning with us, we walked in confident about how the meeting would go, start to finish. Even more importantly, she helped us gear up for success by setting right expectations with customers prior to the meeting.

Jane knows how to let people have their discussions, then get clear agreement on what’s most important, even when she’s not a subject matter expert. She expertly moderates not only participants but the leaders themselves. She politely prevents bias from entering into discussions that are intended to have full, even participation. As a result, even in big forums, everyone feels like they are heard and we hit our end goal.”

“Susannah is an exceptional facilitator, presenter and coach. She is equally effective with frontline leaders and high level executives. She has a great skill of creating trust/comfort with individuals and groups, and then pushing them to challenge their thinking and consider new perspectives. Susannah gets excellent results in collaboration with others by combining her strong experience, intelligence and expertise with a great sense of humor and an approachable style.”

“Jane brings a unique blend of experience and passion to her work. Whether she is training a class, facilitating a meeting, driving change, or teaching people to do these things themselves, she is passionate about ensuring that people reach their full potential.

She has very strong intuition that she uses to take learning beyond the curriculum and discussions below the surface, in order to reach valuable outcomes. She is comfortable with complex topics, challenging situations, and diverse audiences. She connects well with a broad spectrum of people ranging from interns to CEOs. Many people and organizations are better for having worked with her, as I am.”

“Jane Cavanaugh is a sensational consultant, facilitator and leadership coach. As an HR Leader, I’ve had the pleasure of not only being coached by Jane, but I’ve also contracted her services for many of my key internal clients. All of these engagements concluded successfully and yielded results that exceeded the clients’ expectations. My internal clients consistently provide feedback such as…
• “Jane is extremely insightful and challenges you to think in new ways.”
• “Jane asks tough questions that allow for the creation of business solutions you wouldn’t have thought of otherwise. I appreciate the support!”
I would recommend Jane’s services to anyone that is serious about building talent!”

“Susannah is a magician. If you have a high stakes presentation to give – ie to a large audience, company all hands, etc., Susannah will help you deliver high impact. Before presenting and all-day class to all people manager’s in Twitter’s sales organization, she helped me refine my content to make it punchier, more compelling, and more memorable. The 6 hours I spent with Susannah on this project were the most valuable I spent with anyone. Could not possibly recommend her more highly.”

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